At Sugati Aqua Solution, we aim to provide our customers with high-quality products and services. We understand that sometimes situations may arise where you need to request a refund. Below is our refund policy for your reference.
1. Refund Eligibility
Products: Refunds for products are accepted only if the product is damaged or faulty upon delivery. We do not accept returns or refunds for products that have been used or opened.
Services: Refunds are not applicable for services that have already been provided or partially provided. If you have any concerns regarding a service, please contact us before it is completed to discuss potential solutions.
2. Returns Process for Products
To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
You must request a return within 7 days of receiving the product by contacting our customer support team at support@sugatiaquasolution.com.
Once your return request is approved, we will provide instructions on how to send the product back.
Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria. If approved, we will issue a refund to the original payment method.
3. Refund Process for Services
For services rendered, no refunds will be issued once the service has been completed. If the service is partially completed, we may assess the situation on a case-by-case basis and offer a partial refund if deemed appropriate.
If you experience dissatisfaction with a service provided, please reach out to us immediately, and we will attempt to resolve the issue to your satisfaction.
4. Refund Method
Refunds will be processed to the original payment method. Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.
If a refund is issued, it will be processed after we receive and inspect the returned product (if applicable).
5. Non-Refundable Items
Water purifiers and products that have been used, installed, or are damaged due to customer misuse are non-refundable.
Custom orders or services that are specifically requested by the customer may also be non-refundable.
6. Exchange Policy
If you receive a product that is faulty or damaged, we will arrange for an exchange. Please contact our customer support team for assistance in processing an exchange.
7. Cancellation of Orders
You can cancel an order if it has not been shipped. Once an order has been processed or shipped, cancellations may not be accepted.
