At Sugati Aqua Solution, we aim to provide our customers with high-quality products and services. We understand that sometimes situations may arise where you need to request a refund. Below is our refund policy for your reference.

1. Refund Eligibility

• Products: Refunds for products are accepted only if the product is damaged or faulty upon delivery. We do not accept returns or refunds for products that have been used or opened.
• Services: Refunds are not applicable for services that have already been provided or partially provided. If you have any concerns regarding a service, please contact us before it is completed to discuss potential solutions.

2. Returns Process for Products

• To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
• You must request a return within 7 days of receiving the product by contacting our customer support team at support@sugatiaquasolution.com.
• Once your return request is approved, we will provide instructions on how to send the product back.
• Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria. If approved, we will issue a refund to the original payment method.

3. Refund Process for Services

• For services rendered, no refunds will be issued once the service has been completed. If the service is partially completed, we may assess the situation on a case-by-case basis and offer a partial refund if deemed appropriate.
• If you experience dissatisfaction with a service provided, please reach out to us immediately, and we will attempt to resolve the issue to your satisfaction.

4. Refund Method

• Refunds will be processed to the original payment method. Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.
• If a refund is issued, it will be processed after we receive and inspect the returned product (if applicable).

5. Non-Refundable Items

• Water purifiers and products that have been used, installed, or are damaged due to customer misuse are non-refundable.
• Custom orders or services that are specifically requested by the customer may also be non-refundable.

6. Exchange Policy

• If you receive a product that is faulty or damaged, we will arrange for an exchange. Please contact our customer support team for assistance in processing an exchange.

7. Cancellation of Orders

• You can cancel an order if it has not been shipped. Once an order has been processed or shipped, cancellations may not be accepted.
• To cancel an order, please contact us as soon as possible by emailing support@sugatiaquasolution.com.