Welcome to Sugati Aqua Solution. By accessing and using our website, services, and products, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. General Terms

• These terms and conditions govern your use of Sugati Aqua Solution’s website and services. By using our website, you confirm that you accept and agree to these terms.
• We reserve the right to change, modify, or update these terms at any time without prior notice. It is your responsibility to review these terms regularly to stay informed about any changes.

2. Product Information and Availability

• All products and services listed on our website are subject to availability. We make every effort to ensure that the products and services listed are accurate and up-to-date.
• In the case of unavailability, we will notify you as soon as possible and offer alternatives, a refund, or a backorder option.

3. Order Process

• When you place an order for a water purifier or any related service, you are submitting an offer to purchase. All orders are subject to confirmation and acceptance by us.
• Once your order is confirmed, you will receive an order acknowledgment email. In case of an issue with your order, you will be informed promptly.

4. Pricing and Payment

• All prices on our website are listed in Indian Rupees (₹) and are exclusive of taxes, unless otherwise stated.
• Payment for products and services must be made in full at the time of order via the payment methods available on the website.
• We reserve the right to modify the pricing of products and services at any time, without prior notice.

5. Shipping and Delivery

• Shipping fees and delivery times are calculated based on the destination and delivery method selected during checkout.
• We are not responsible for delays in delivery caused by external factors such as weather, carrier delays, or other circumstances beyond our control.
• In case of damage or loss during shipment, please contact us immediately for assistance.

6. Returns and Refunds

• Water Purifiers and Products: We accept returns within 7 days of purchase, provided the product is unused, in original packaging, and in a saleable condition.
• Services: We do not offer refunds for services once they have been provided, except in cases of failure to deliver the agreed-upon service.
• In case of faulty products or dissatisfaction with our services, please contact our customer support team to discuss the issue.

7. Maintenance Services

• Annual maintenance services are provided based on the terms agreed upon in the service agreement. Maintenance packages must be paid for in advance.
• We are not responsible for damages caused by neglecting regular maintenance or improper use of the water purifiers.

8. Customer Responsibilities

• You agree to use our services and products only for their intended purposes and in compliance with all applicable laws.
• You are responsible for providing accurate information when placing orders or requesting services. Any incorrect information may affect the delivery and quality of service.

9. Limitation of Liability

• Sugati Aqua Solution is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
• Our liability for any claims related to products or services will not exceed the amount you paid for the product or service in question.

10. Privacy Policy

• Your use of our website is governed by our Privacy Policy which outlines how we collect, use, and protect your personal information.
• By using our website and services, you consent to the collection and use of your personal information as described in the Privacy Policy.

11. Intellectual Property

• All content on this website, including text, images, logos, and graphics, is the property of Sugati Aqua Solution and is protected by copyright and other intellectual property laws.
• You may not reproduce, distribute, or use any content from this website without our prior written permission.

12. Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Wardha City, India.